5. Purchases on the Application The purchase of one or more Products through the Application is permitted both to Users who have the status of Consumers and to Users who do not have this status. Pursuant to art. 3, I paragraph, letter. a) of the Legislative Decree 206/2005 ("Consumer Code"), please note that the status of Consumers includes natural persons who, in relation to the purchase of the Products, act for purposes unrelated to any entrepreneurial, commercial, professional or artisanal activity carried out. The purchase is permitted to natural persons only on condition that they are at least eighteen years of age. The Owner undertakes to describe and present the Products sold on the Application in the best possible way. Nonetheless, some errors, inaccuracies or small differences between the Application and the actual Product may appear. Furthermore, any photographs of the Products present on the Application do not constitute a contractual element, as they are only representative. The User expressly gives the Owner the right to accept the order placed even only partially (for example in the event that all the Products ordered are not available). In this case the contract will be considered finalized in relation to the Products actually sold. The Owner reserves the right to refuse an order: 1. when the Product is not available; 2. when authorization to charge the cost of the Product to the User is denied; 3. when at the time of purchase an obviously incorrect and recognizable price is indicated. In this case, the User will be contacted by Customer Service to be informed and will receive a refund relating to the transaction carried out. 6. Prices and payments The Owner reserves the right to modify, at any time, the price of the Products and any shipping costs thereof. It is understood that any modifications will in no case prejudice the contracts already concluded before the modification. The sales prices of the Products include VAT, if due; any other tax and/or shipping costs to be paid by the User will be indicated before confirming the purchase. The User undertakes to pay the price of the Product purchased in the times and ways indicated in the Application. Any refund to the User will be credited promptly using one of the methods proposed by the Owner and chosen by the User and, in the event of exercising the right of withdrawal, no later than 30 days from the date on which the Owner became aware of the withdrawal itself. . All communications relating to payments take place using a connection protected by an adequate encryption system. The Data Controller guarantees the storage of this information with an additional level of security encryption and in compliance with the provisions of current regulations regarding the protection of personal data. 7. Billing The User who wishes to receive the invoice will be asked for the billing data. For the issuance of the invoice, the information provided by the User will be considered as valid, which he declares and guarantees to be truthful, granting the Owner any indemnity in this regard. 8. Method of delivery of material Products Tangible Product means any movable good or digital good supplied on a tangible medium offered through the Application. The physical Products ordered will be delivered to the User, at the address indicated by the User, in the manner chosen by the User or indicated in the Application at the time of purchase. Delivery will take place within the terms indicated in the order confirmation. Upon receipt, the User is required to verify the conformity of the Product delivered with the order placed; only after this verification will it be necessary to proceed with signing the delivery documents, without prejudice to the right of withdrawal. If an order exceeds the existing quantity in the warehouse, the Owner will inform the User via e-mail whether the Product can no longer be booked or what the waiting times are to obtain it, asking whether he intends to confirm the order or not. . The Owner assumes no responsibility for the delay or failure to deliver the Product attributable to causes of force majeure such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other similar events that prevent, in whole or in part, to execute within the agreed times. The Owner will not be liable to any party or third party for damages, losses and costs suffered as a result of failure to execute the contract for the causes mentioned above, the User having the right only to a refund of any price paid.
9. Right of withdrawal of material Products
The User who holds the status of consumer and who for any reason is not satisfied with the purchase made of material Products has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason within 14 days starting from the Product delivery date. In order to withdraw from the contract, the User must contact the Owner at the e-mail address firstname.lastname@example.org or call Customer Service at +39 0832787541. The User will be informed of the procedures concerning the return of the Product. The sending of the communication may validly be replaced by the return of the purchased Product, provided within the same terms. The date of delivery to the post office or courier will prevail between the parties. In case of withdrawal, the Owner will reimburse the payments received from the User as well as the delivery costs without undue delay and, in any case, no later than 30 days from the day on which the User communicated to the Owner of wanting to withdraw from the contract. The Owner will reimburse the User using the same payment methods used by the User for the online purchase. The User must return the Products at his own expense, unless the Supplier agrees to bear them, without undue delay and in any case within 14 days from the date on which he communicated to the Owner his decision to withdraw. The User is responsible for the integrity of the Product as long as the same good is in his possession and must take all appropriate measures to preserve the Product and do everything possible to ensure that the Product is returned in the best possible condition, including original undamaged packaging, instruction manuals, accessories, any separate items and any other components. The Product must not have been subjected to manipulation other than that necessary to establish the nature, characteristics and functioning of the Product.
The Owner will not consider return requests if the returned Product is malfunctioning due to improper use, negligence, physical, aesthetic or superficial damage or alterations, tampering or improper maintenance or wear and tear.
10. Optional form to exercise the right of withdrawal
Optionally, the User can withdraw using the following form, which must be completed in its entirety and sent
to the email address email@example.com, before the withdrawal period expires:
With this form I communicate the withdrawal from the sales contract relating to the following goods/services: __________ Order number: _______
Ordered on: _______
Name and surname: _______
Email associated with the account from which the order was placed: ____________________
11. Guarantee of conformity
All Products that fall into the category of "consumer goods", as regulated by art. 128, 2nd paragraph of the Consumer Code,
sold through the Application are covered by the legal guarantee of conformity provided for by the articles. 128-135 of the Consumer Code.
The legal guarantee of conformity is reserved for Consumers. It, therefore, applies only to Users who have made a purchase on the Site for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out. Those who have purchased on the site and who do not have the status of consumers will be subject to the guarantees for defects in the goods sold, the guarantee for defects in promised and essential qualities and the other guarantees provided for by the civil code with the relative terms, forfeitures and limitations.